RETURNS & EXCHANGES

We want you to love everything you receive from Aurelia & Company. If something isn’t quite right, we’re here to help.

RETURNS

We accept returns of eligible products within 30 days of delivery, including items purchased during sales and promotions.

To qualify, products must be unused, in their original condition and in their original packaging. If a fragrance is not quite what you expected, you may return the unused product within the 30-day window. Candles that have been burned and other products that have been used are not eligible for standard returns.

To request a return, contact us at hello@aureliaandcompany.com with your order number and reason for the return. Please contact us before sending anything back so we can provide instructions.

RETURN SHIPPING

For standard returns, customers are responsible for return shipping costs. If an item arrives damaged, defective or incorrect, we will work with you on an appropriate resolution, including any applicable return-shipping arrangements.

We recommend using a trackable shipping service and packing returned products securely. Original shipping charges are not refunded for standard returns, except where required by law.

DAMAGED OR INCORRECT ITEMS

Every order is carefully prepared and packaged. If something arrives damaged, defective or incorrect, please contact us as soon as possible with your order number, a description of the issue and photographs of the item and packaging, if available.

We’ll review the situation and work with you to arrange an appropriate replacement or refund.

REFUNDS

Once your return has been received and inspected, we’ll notify you whether your refund has been approved. Approved refunds are issued to the original payment method, based on the amount actually paid for the returned item. Please allow additional time for your bank or payment provider to process the refund.

EXCHANGES

We handle exchange requests individually, based on product condition and availability. If you’d like to exchange an unused product for a different fragrance or item, contact us within 30 days of delivery. We’ll review your request and discuss the available options.

NEED FURTHER ASSISTANCE?

Questions about a return, exchange or your order? Contact us at hello@aureliaandcompany.com. We’re happy to help.